Privacy Policy

Who we are

DivorceCoach and its AI coach, Juno, are run by Paperplane Cloudlab LLC, a New York company (“we”, “us”). This policy explains what we collect when you use the website and the app, why, who else handles it, how long we keep it, and what you can do about it.

What we collect

We collect only what the app needs to work out your figures and coach you:

• Your account: email address, password (stored only as a one-way hash by our sign-in provider), and two-step sign-in settings if you turn them on.
• Your profile: the answers you give, such as incomes, assets, debts, housing costs, the stage of your divorce, and information about your children such as their ages.
• Your conversations: what you write to Juno and its replies, including the figures it worked out and what you agreed.
• Notes Juno keeps: short notes from your chats, such as what matters to you, which you can see, edit and delete in Settings, under About you.
• Documents you share: files such as pay stubs or tax returns, and the figures read from them.
• Your dates: court dates, meetings and deadlines you add.
• Billing: your plan and payment status. Card details go straight to our payment provider; we never see or store them.
• Technical records: what any website receives, such as your IP address and browser type, kept in our providers' logs for security.
• Your settings: appearance choices, discreet mode, and which consents you accepted and when.
• The mailing list: if you join it on our website, your email address and the state you live in. You don't need an account for this.

Please share only what you have a right to share. Information about your spouse or children is used only to work out your figures and is handled with the same care as your own.

How we use it

• To work out the estimates you ask for, using New York's published formulas.
• To let Juno answer your questions with your situation in mind, across chats.
• To check every reply before it is kept, for accuracy and for anything that could read as legal advice.
• To run your account and your plan, and to send messages about them.
• To send you occasional updates about DivorceCoach, such as when it becomes available in your state. Every update will include a way to unsubscribe.
• To keep the service safe, to prevent misuse, and to meet our legal obligations.
• To understand, from totals that do not identify anyone, how the app is used and what it costs to run.
• To improve Juno and to learn which questions come up most, using the chats of deleted accounts, kept with names removed and no link to the person.

We do not sell your information, share it for advertising, or use it to build profiles for anyone else.

How AI is used

Juno uses AI models from Anthropic to understand your messages and write its replies. Your messages, the relevant parts of your profile and documents you share are sent to Anthropic to produce each reply. When Juno searches our library, the words of the search are sent to OpenAI to find matching passages. When you speak a message, the recording is sent to OpenAI to write it out, and is not kept. When Juno searches the web, it sends a search query, never your name or your spouse's name.

Under their business terms, these providers do not use your information to train their models. They may keep it for a short time to detect misuse, under those terms.

The AI never does the arithmetic. Every figure comes from a calculator that follows the published formula, and you can see what each figure was built from. AI can still make mistakes in what it says, so check anything important with a professional.

Who else handles your information

We use a small number of service providers, each bound by contract to use your information only to provide their service to us:

• Supabase: database, sign-in and file storage, in the eastern United States.
• Vercel: hosting of the website and app.
• Anthropic: the AI models behind Juno, and its web search.
• OpenAI: matching library searches to passages, and writing out messages you speak.
• Stripe: payments and subscriptions.
• Resend: sending email.

We may also disclose information if the law requires it, such as a valid court order, or to protect someone's safety. If we receive a demand for your information, we will tell you unless the law forbids it. If the business is sold or merged, your information would pass to the new owner under this policy.

How long we keep it

• Documents you share: deleted 24 hours after the chat's last message, or at once if you delete the chat. A short record of what was read from them stays with the chat.
• Chats: kept until you delete them.
• Juno's notes: kept until you edit or delete them.
• Your profile and figures: kept while you have an account.
• When you delete your account: your profile, notes, documents and figures are deleted at once. Your chats are kept, with no set end date, with your name, your spouse's and your children's names removed and no link to you or your email. Other things you wrote stay as written, such as amounts, places or dates. Our database's routine backups hold a copy until they expire, and our security log keeps a line saying an account was deleted, without your name or email.
• Billing records: kept as long as tax and accounting law requires.
• The mailing list: kept until you unsubscribe or ask us to remove you.

How we protect it

• Information is encrypted on its way to us and where it is stored, by our providers.
• Each person can reach only their own information; this is enforced by the database itself.
• Documents are kept in private storage, never at a public address.
• Two-step sign-in is available for your account, and required for our staff.
• We keep personal details out of our error logs.
• Our support team can open your situation only if you approve it, for a limited time, and every opening is recorded. To build: the approval step

Your information is not end-to-end encrypted: our systems can read it, which is how the app works out your figures. No system is perfectly secure. If a breach affects your information, we will tell you as New York law requires.

Your choices and rights

• See and correct your profile at any time, in Settings, under About you.
• See, edit or delete what Juno remembers.
• Delete any chat, and the documents in it, at once.
• Download a copy of your information, or delete your account, at any time in Settings, under Your data. You can also write to contact@divorcecoach.ai.
• Turn on discreet mode, which gives the browser tab a plain name and adds a one-tap exit.
• Stop updates at any time, from the link in any update or by writing to contact@divorcecoach.ai.

We reply to requests within 30 days and never charge for them.

Cookies and your browser

We use cookies only to keep you signed in and secure. Your browser also stores small conveniences, such as which sidebar sections you folded. We use no advertising cookies and no tracking across other websites.

Age

DivorceCoach is for adults 18 and over. We do not knowingly collect information from anyone under 18 as a user. Information about your children that you give us is used only to work out your figures.

Changes to this policy

If we change how we use your information, we will update this page and ask you to accept the new version before you continue using the app. The date at the top shows when it last changed.

Contact

Questions about privacy: contact@divorcecoach.ai. Paperplane Cloudlab LLC, New York. Postal address to be confirmed